CONSUMER ADVOCACY

Bank of Ireland and the Tracker Mortgage Scandal

Bank of Ireland is the single biggest culprit in the most serious consumer protection failure in Irish history. It resulted in financial harm for thousands and the loss of family homes for dozens. As of 2026, the harm continues as new cases of homes needlessly lost are revealed.

Among the banks involved, Bank of Ireland plays a central role. Regulatory findings revealed widespread failures affecting thousands of customers, leading to a record fine of more than €100 million. The Central Bank found that Bank of Ireland’s failings affected almost 16,000 customers, causing the loss of 50 properties, including 25 family homes, losses the regulator said would have been avoided if the bank had met basic consumer protection obligations. Tragically, for some customers, the harm continues.

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Why This
Site Exists

This website documents Bank of Ireland’s continued role in the tracker mortgage scandal. It brings together regulatory findings, documented evidence, and the stories of customers who are directly affected.

It explains what happened, how the failures occurred, and why, despite Central Bank intervention, some families are still dealing with the consequences today.

A woman looks stressed while reading a document at a table with bills, a calculator, and papers in front of her.

The Unresolved Questions

While the Central Bank's investigation concluded several years ago, important questions remain about accountability, transparency and the adequacy of redress. In some cases, customers continue to identify errors in mortgage calculations, balances and redemption figures that have yet to be addressed. Meanwhile homes are still being lost while Bank of Ireland refuses to meet or directly engage with some of its overcharged customers and to 'Stop The Harm' as directed by the Central Bank of Ireland.

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Reputation and Responsibility

The scandal also raised wider questions about culture and leadership within the bank. Widely reported staff comments about some who challenged the bank’s actions caused further reputational damage and intensified public scrutiny.

Three newspaper headlines about Bank of Ireland staff tracker comments and lawsuits, shown on a blue background with Bank of Ireland logos.

INFORMATION for Borrowers

This site also provides practical information for anyone considering a mortgage with Bank of Ireland. It outlines steps borrowers can take to protect themselves and reduce the risk of similar problems occurring in the future - including the possible loss of their home.